SALESFORCE ARCHITECTURE · ENGINEERING · INTEGRATION
Salesforce solutions engineered for complex business challenges
Cloudbodh is a UK-based Salesforce consultancy specialising in architecture, engineering, integration and automation for complex Salesforce environments.
Customer Service
APIs
Salesforce Platform
External Systems
Data
Automation
Services
Deep Salesforce expertise. Practical delivery.
Architecture & Consulting
Technical clarity for high-stakes Salesforce decisions.
Solution architecture · Technical architecture · Platform design · Data modelling · Security architecture · Automation strategy · Technical governance
Service Cloud
Customer operations designed for quality and scale.
Case Management · Email-to-Case · Service Automation · Customer Identification · Contact Centre Integration · Agent Experience · Reporting
Development & Automation
Maintainable custom development and intelligent workflows.
Apex · Lightning Web Components · Salesforce Flow · Asynchronous Processing · Platform Events · Scheduled Automation
Integration
Secure data exchange across the business systems that matter.
REST APIs · SOAP · OAuth · Named Credentials · Platform Events · External APIs · Event-driven integration
DevOps & Engineering
Release discipline, source control and delivery confidence.
Salesforce CLI · Git · CI/CD · Jenkins · Automated Testing · Jest · PMD · Package-based Development
Technical expertise
Engineering the connected Salesforce platform.
Salesforce Platform
Service Cloud · Experience Cloud · Salesforce Platform
Engineering
Apex · Lightning Web Components · Flow · SOQL · Asynchronous Processing
Integration
REST APIs · SOAP · OAuth · Named Credentials · Platform Events
Security & Identity
SSO · OAuth · SAML · OIDC · MFA · Salesforce Security Architecture
DevOps
Salesforce CLI · Git · Jenkins · Docker · Jest · PMD · CI/CD · Packaging
AI & Automation
Agentforce · Salesforce Flow · AI-assisted service automation
Case studies
Solving complex Salesforce challenges.
Customer Service & Secure Payment Integration
Challenge: Customer-service agents needed to initiate secure customer payment journeys while working within Salesforce.
Solution: Designed an integration architecture connecting Salesforce Service Cloud with contact-centre and PCI-compliant payment services while maintaining clear security boundaries around sensitive payment processing.
Service Cloud · API Integration · Authentication · Secure Payments · Contact Centre
Intelligent Customer Service Automation
Challenge: Customer enquiries required intelligent classification and access to information held across Salesforce and external order-management systems.
Solution: Designed an integration-driven service workflow connecting Salesforce with intelligent customer-service technology and external commerce systems.
Service Cloud · AI-assisted Service · REST APIs · Case Automation · External Systems
Multi-Brand Email-to-Case Automation
Challenge: Standard Email-to-Case behaviour was insufficient for a customer-service environment supporting multiple brands and customer identities.
Solution: Designed custom incoming-email processing to determine brand context, identify customers and associate Salesforce records while protecting manually maintained relationships.
Email-to-Case · Apex · Customer Identification · Automation · Multi-Brand Architecture
Enterprise Salesforce DevOps
Challenge: A Salesforce development programme required repeatable quality controls and safer deployments across multiple environments.
Solution: Implemented CI/CD incorporating source control, automated Salesforce testing, Lightning component testing, static-code analysis and controlled package validation.
Salesforce CLI · Jenkins · Docker · Jest · PMD · CI/CD · Packaging
How we work
Architecture without losing sight of implementation.
Cloudbodh combines strategic Salesforce architecture with hands-on engineering experience. Our recommendations are informed by practical implementation experience across complex Salesforce environments, integrations and enterprise delivery.
Understand the problem
Start with the business outcome rather than immediately selecting Salesforce functionality.
Design for maintainability
Solutions should remain understandable and supportable as requirements evolve.
Use the platform intelligently
Prefer Salesforce-native capabilities where appropriate and custom engineering where it provides genuine value.
Engineer for production
Security, testing, performance, deployment and operational support should be considered during design rather than afterwards.
Whether you're designing a new Salesforce solution, improving an existing implementation or solving a difficult technical problem, let's talk.
Talk to Cloudbodh